The Sims 4 Script Call Failed Error: How To Fix

The 'Script Call Failed' error is a recurring issue for Sims 4 players whenever a new update or pack launches. With the recent July update and High School Years expansion releasing soon, The Sims 4 may face the error again. For a solution to the error and tips on how to fix it, read here.

• If you want a closer look at the added gameplay features that came with the July update, read our Sims 4 Patch Notes guide.

The Sims 4 Script Call Failed Error: How To Fix

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Clear Custom Content And Mods

The most common reason for the error message to appear is due to outdated or broken script mods. The reason it occurs during new expansion releases is due to the mods needing an update to work alongside the new content.

The first step should be to clear out your mods folder temporarily and load the game back up to see if the error persists. Script mods are usually the root of the issue, these are mods that actively change gameplay mechanics rather than cosmetic items such as clothing or hair. (Be sure to back up your files beforehand.)

To access your mods folder, navigate to:

Documents > Electronic Arts > The Sims 4 > Mods
You can then add your mods back individually, load the game and test to see if the error returns so you can find which one is causing the issue. Remove the outdated mod and check back with your favourite creators to see when they have updated their mods for a future reinstall.

Verify The Integrity Of Files

Verifying the integrity of game files is an option. This essentially commands either Steam or Origin to search through the game files and look for any that are corrupted or missing.

To do so on Steam, click on the game from your library list, select Properties and choose the Verify Integrity option from the Local Files tab.

For Origin, right-click on the game from your library and click Repair.

Launch your game to see if the issue is resolved.

• To make sure you get access to the new High School Years pack straight away, read our guide on The Sims 4: High School Years release time.

Repair Game Files

Repairing game files may help if the issue is being caused by the game's inability to locate the correct files. To do so, right-click on the game in your library on Origin and select the Repair option. Launch the game to see if the issue persists.

Reinstall The Sims

This should be your final resort if any of the above options do not work. Either reset the files to default or reinstall the game and see if the issue is fixed.

Remember to back up your Sims 4 folder first and save a copy of it so you do not lose your save files.

Find your Sims 4 folder (this will initially be Documents > Electronic Arts > Sims 4) rename it, launch the game and another folder will be automatically created. This starts a clean save that you can then return your original folder to.

• For more Sims 4 help including a full list of build-mode cheats, read our guide on how to rotate items in The Sims 4.